FAQ

FAQs (Frequently Asked Questions)

1. What is Grometics? Grometics is a comprehensive cosmetics and skincare brand focused on providing high-quality grooming products for men. Our range includes various skincare solutions, not just face wash, aimed at addressing different skin concerns, such as whitening, acne treatment, and overall skin health.

2. Do you offer free delivery? Yes, we offer free delivery across Pakistan on orders above 3000 PKR.

3. How long does delivery take? Delivery typically takes 2-4 business days for major cities and 4-7 business days for rural areas. You will receive a tracking number once your order is dispatched.

4. What skincare products do you offer? Grometics offers a variety of skincare products, including face washes, moisturizers, serums, and specialized kits for different skin types (oily, dry, sensitive, and combination).

5. Can I return or exchange a product? Yes, we have a 7-day return and exchange policy for unopened and unused products. Please contact our customer service for more details.

6. Is Grometics suitable for all skin types? Yes, our products are formulated to be effective for all skin types, including oily, dry, sensitive, and combination skin.

7. Do you offer products for acne? While our current face washes contain ingredients like Vitamin C and Niacinamide that help prevent breakouts and improve skin texture, we are also developing dedicated acne treatment products that will be available soon.

8. How can I track my order? Once your order is dispatched, you will receive a tracking number via SMS or email, which you can use to track the shipment on our courier partner’s website.